FAQS (Frequently Asked Questions)

•  What if the coat isn't the correct size?

Promptly send the coat back for a size exchange at no extra cost.
The customer is responsible for the cost of shipping the coat back to us.

Simply include a self explanatory note so the proper size can be sent back to you. Full instructions are included in the box of every order.

• What if the sleeves or hem need any alteration?

All promptly done at no additional service or shipping charges.
Full instructions are included in the box of every order.

The customer is responsible for the cost of shipping the coat back to us.

For multiple alterations or for any other major alteration the customer will be charged a fees depending on the workmanship.

• I received my coat as a present; may I return it for a different style and/or size?

There is no extra cost for an exchange but the new coat may have a different price which would need to be taken care of by talking with the customer service desk.

Simply peruse the website and choose a new coat. Next, promptly send the coat back with a self explanatory note so the proper size and style can be sent to you.

The customer is responsible for the cost of shipping the coat back to us.

• Thank you for the beautiful coat, but I can not use it after all. May I return my purchase?
  

RETURN POLICY:

Purchaser is responsible for shipping cost back to 1 ACCESS on any exchanges or returns.

All merchandise being sent back must be in the company's possession before an exchange will be sent out. Call before 1-514-381-0233.

All shipments made online with 1 ACCESS are insured - Shipping delay will DEPEND on customer location.

Depending on the item you have purchased, you may also choose to send your package “regular airmail”. In this case, there is no tracking number and the delivery time will not be as quick, however this method is still safe yet more cost effective.

January 1 - October 15* - CURRENT POLICY

If the coat was purchased between January 1 and October 15, you are entitled to a refund minus an 25% re-stocking fee that is for the fees we incur from the credit card companies and to cover the cost of processing the coat through the finishing room.

The 25% re-stocking fee can be applied toward the purchase of a coat at a future date. Shipping charges are nonrefundable.

NOTE: refunds may take up to 30 business days for administration and security.

October 16 - December 31

Due to the volume of gifts during this season we are unable to consign coats at our Factory Direct Prices. It's just not built into our Factory Direct price structure. However, you may exchange your coat for a different size, color, or style at no additional shipping or service charges.

Also, don't forget that any hem or cuff alterations are done free of charge. The customer is responsible for the cost of shipping the coat back to us. Rarely is a style or size issue unable to be resolved with another one of our styles. But if it can't be resolved this season, you will receive a Credit Note that can be used by anyone, in the delay of time given, toward a future purchase with proof of original transaction receipt.

Please always keep in mind that you may exchange, at no extra charge, your coat for any of our coats in any style, size, or color.

Please Note:

No exchanges/returns will be accepted after 30 days.

Also, any coat returned that has been worn or soiled in any matter is subject to a cleaning and finish charge. Coats average $60.00-$120.00 to clean.

1 ACCESS does NOT accept coats that have endured wear and tear for refund, exchange, or store credit.

All SALE coats are non-refundable. They can be exchanged as inventory allows. The customer is responsible for the cost of shipping the coat back to us.

Important:

For altered or custom made coats there are no returns or exchanges at any time of the year. Understandably, we cannot make any exceptions at any time.

We cannot allow exceptions to 1 ACCESS generous purchase policies for any reason at any time.

1 ACCESS - 99 CHABANEL SUITE #400
Téléphone : 1-514-381-0233

E-mail: info@cuironline.com

 

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Afin de vous fournir le service de qualité supérieur, 1 ACCESSutilise le FED EX pour les commandes et le CANADA POST internationaux pour des ordres canadiens.

Une fois que vous avez fait votre achat, 1 ACCESS traitera votre ordre immédiatement et vous informera par l'intermédiaire de l'email le statut de l'ordre et la date de la livraison prévue.

Une fois que votre ordre est traité, nous descente de volonté votre paquet au porteur, vous expédions alors automatiquement par l'intermédiaire de l'email votre nombre de cheminement.

Pour dépister votre achat, visitez le FED EX ou le CANADA POST en conséquence pour le porteur utilisé pour fournir votre commande.

L'acheteur est responsable du coût d'expédition de nouveau à 1 ACCESS sur tous les échanges ou retourne.

Toutes les marchandises étant renvoyées doivent être dans la possession de la compagnie avant qu'un échange soit envoyé.

Appel avant 1-514-381-0233.

Toutes les expéditions rendues en ligne avec 1 ACCESS sont assurées - l'expédition retardent DÉPENDRA de l'endroit de client. Selon l'article que vous avez acheté, vous peut également choisir d'envoyer votre paquet "poste aérienne régulière".

Dans ce cas-ci, il n'y a aucun nombre de cheminement et le délai de livraison ne soyez pas en tant que vite, toutefois cette méthode est encore sûre pourtant plus rentable.